At jilibo, we believe gaming should always be fun — never a source of stress, financial strain, or harm. Our responsible gaming program gives every Filipino player the tools, knowledge, and support they need to keep their experience healthy and enjoyable.
Responsible gaming is not just a checkbox for us — it is built into every layer of the jilibo platform. Here are the core pillars of our player protection program.
Every jilibo account goes through a mandatory KYC (Know Your Customer) process. We verify government-issued IDs — Philippine passport, driver's license, SSS/UMID — to confirm that every player is at least 21 years old before they can deposit or play. No exceptions, no shortcuts.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period — a deliberate friction designed to protect you from impulsive decisions during a losing streak.
It is easy to lose track of time when you are in the middle of a game. jilibo lets you set session time alerts that notify you when you have been playing for a set duration — 30 minutes, 1 hour, 2 hours, or a custom interval. A gentle nudge to take a break and step away from the screen.
If you feel you need a longer break, jilibo's self-exclusion tool lets you temporarily or permanently close your account. Choose a cooling-off period of 1 week, 1 month, 3 months, 6 months, or a permanent exclusion. During exclusion, you will not receive any promotional communications from jilibo.
jilibo's reality check feature displays a summary of your session — time played, total bets placed, net win or loss — at regular intervals you define. Seeing the numbers clearly helps you make informed decisions about whether to continue playing or call it a day.
Our trained support team is available around the clock via live chat. If our system detects unusual patterns — like extended sessions, rapid deposit escalation, or repeated loss-chasing behavior — our team may proactively reach out to check in and offer responsible gaming resources.
jilibo puts the controls directly in your hands. Every tool in our responsible gaming toolkit is accessible from your account dashboard — no need to contact support, no waiting period to activate protective measures. You can set limits, take breaks, and review your history anytime, from any device.
We designed these tools with Filipino players in mind. Whether you are playing from Manila during your lunch break, unwinding in Cebu after work, or enjoying a weekend session in Davao, jilibo's safeguards travel with you.
Remember: these tools work best when you use them proactively — before you feel like you have a problem, not after. Setting a deposit limit when you first register is one of the smartest moves any player can make.
PAGCOR Guidance: jilibo operates in alignment with responsible gaming standards promoted by the Philippine Amusement and Gaming Corporation (PAGCOR). Filipino players are encouraged to familiarize themselves with PAGCOR's responsible gaming guidelines as part of their overall approach to safe play.
Cap how much you can deposit per day, week, or month. Reductions apply immediately; increases require a 7-day review period.
Set a maximum session length. When your time is up, jilibo will prompt you to log out and take a break.
Receive on-screen summaries of your session stats at intervals you choose — 30 min, 1 hr, or custom.
Temporarily or permanently close your account. Takes effect within minutes. No promotional emails during exclusion.
View a full log of your deposits, withdrawals, bets, and session durations at any time from your account dashboard.
Set a maximum loss threshold per session or per day. Once reached, your account is automatically locked for the remainder of that period.
Problem gambling can affect anyone — regardless of age, income, or background. The earlier it is recognized, the easier it is to address. jilibo encourages all players to regularly check in with themselves and be honest about their relationship with gaming.
The signs below are not a clinical diagnosis, but they are important warning signals. If you recognize several of these patterns in yourself or someone you care about, please reach out to our support team or a professional counseling service.
You are not alone. Problem gambling is a recognized condition, and help is available. Reaching out is a sign of strength, not weakness. jilibo's support team can connect you with resources and activate protective tools on your account immediately.
Answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to use jilibo's responsible gaming tools or speak with a professional.
Have you ever spent more money gambling than you originally planned to in a single session?
Have you gambled with money that was meant for essential expenses like rent, food, or bills?
Have you tried to win back money you lost by continuing to gamble or depositing more?
Have you felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Have you hidden your gambling activity or the amount you spend from family or friends?
Has gambling ever caused problems in your relationships, work, or studies?
Have you borrowed money or sold items to fund your gambling?
Do you find yourself thinking about gambling frequently, even when you are not playing?
If you answered "yes" to 3 or more questions, please consider activating jilibo's self-exclusion or contacting our support team.
Activate Self-ExclusionDecide how much you are comfortable spending before you open any game. Treat it like an entertainment expense — once it is gone, the session is over. Never top up beyond your pre-set budget.
Decide how long you will play before you start. Use jilibo's session timer to enforce it. When the timer goes off, log out — regardless of whether you are winning or losing.
Losses are part of gambling. Accept them as the cost of entertainment and walk away. Chasing losses almost always leads to bigger losses and greater distress. No bet will "fix" a bad session.
Avoid gambling when you are tired, stressed, emotionally upset, or under the influence of alcohol. Impaired judgment leads to poor decisions and higher risk of problem gambling behavior.
Do not wait until gambling becomes a serious problem before seeking help. If you notice any warning signs — even mild ones — reach out to jilibo's support team, use our self-exclusion tools, or speak to a trusted friend or family member. Early intervention makes a real difference.
jilibo is built for Filipino players who want great entertainment in a safe, fair, and responsible environment. Set your limits, know your boundaries, and enjoy the games — for players 21 and above only.
21+ only | Play Responsibly | PAGCOR Regulated