At jilibo, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a player in the Philippines.
We are committed to handling your personal information with transparency, integrity, and full compliance with Philippine data privacy law.
All data transmitted between your device and jilibo's servers is protected by industry-standard TLS/SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
jilibo fully complies with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines. We are registered with the National Privacy Commission (NPC) and uphold all obligations under Philippine data protection law.
jilibo does not sell, rent, or trade your personal data to third-party marketers or data brokers — ever. Your information is used solely to operate your account, verify your identity, and improve your experience on the platform.
We tell you exactly what data we collect and why. No hidden tracking, no undisclosed profiling. This Privacy Policy is written in plain language so every Filipino player can understand how their information is handled.
You have the right to access, correct, delete, and port your personal data. You can also object to certain types of processing. jilibo provides clear channels to exercise all of these rights without unnecessary friction.
jilibo retains your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by Philippine law. When data is no longer needed, it is securely deleted or anonymized.
This Privacy Policy ("Policy") is issued by jilibo ("we," "us," "our," "the Platform") and applies to all personal data collected from users ("you," "your") who access or use the jilibo website at jilibo.club and any related services. By creating an account or using jilibo, you acknowledge that you have read and understood this Policy. Please read it carefully alongside our Terms & Conditions.
jilibo is an online gaming platform serving Filipino players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. We take the privacy and security of your personal information seriously, and we are committed to being fully transparent about how we handle your data.
This Policy describes the types of personal data jilibo collects when you register an account, make a deposit via GCash, PayMaya, BPI, BDO, or Metrobank, play games, or interact with our customer support team. It also explains how we use that data, who we may share it with, how long we keep it, and what rights you have under Philippine law.
jilibo operates in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations. We are also guided by the standards set by the National Privacy Commission (NPC) of the Philippines.
Scope: This Policy applies to all personal data processed by jilibo in connection with your use of the platform, regardless of whether you access jilibo via desktop browser, mobile browser, or any application provided by jilibo. It covers data collected directly from you, data collected automatically through your use of the platform, and data received from third-party verification partners.
jilibo collects personal data in three primary ways: information you provide directly, information collected automatically, and information received from third parties. The categories of personal data we collect include:
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, government ID | You / KYC partner |
| Contact Data | Email, mobile number, address | You |
| Financial Data | GCash number, bank account, transactions | You / Payment processors |
| Technical Data | IP address, device ID, browser type | Automatically collected |
| Usage Data | Game history, session logs, bet records | Automatically collected |
| Compliance Data | AML flags, self-exclusion status | You / Regulatory bodies |
jilibo uses your personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are:
Marketing Opt-Out: If you no longer wish to receive marketing communications from jilibo, you can unsubscribe at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing will not affect the delivery of transactional or service-related communications.
Under the Data Privacy Act of 2012, jilibo must have a lawful basis for processing your personal data. The legal bases we rely on are:
jilibo does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to protect it in accordance with applicable data privacy standards.
We share data with carefully selected third-party service providers who assist us in operating the jilibo platform. These include KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, cloud hosting providers, and customer support technology vendors. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to jilibo.
jilibo may disclose your personal data to PAGCOR, the AMLC, the National Privacy Commission, or other competent Philippine government authorities where required by law, court order, or regulatory direction. We may also disclose data to law enforcement agencies where we have a good-faith belief that disclosure is necessary to prevent or investigate illegal activity.
In the event of a merger, acquisition, restructuring, or sale of all or part of jilibo's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
We may share your data with third parties in other circumstances where you have given your explicit consent to such sharing.
No Third-Party Marketing: jilibo will never share your personal data with third-party advertisers, data brokers, or marketing companies for their own marketing purposes. Your data is yours — we use it to serve you, not to profit from it.
jilibo uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze how the platform is used. A cookie is a small text file placed on your device when you visit jilibo.
You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling strictly necessary cookies will prevent jilibo from functioning correctly and may result in you being unable to log in or access your account. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
jilibo retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law. The following retention periods apply as a general guide:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years | Contractual & regulatory obligation |
| KYC / Identity Documents | Duration of account + 5 years | AML compliance (AMLC requirements) |
| Transaction Records | 5 years from transaction date | Financial regulatory compliance |
| Game & Betting History | 3 years from account closure | Dispute resolution & audit |
| Support Communications | 2 years from last interaction | Service quality & dispute resolution |
| Marketing Preferences | Until opt-out or account closure | Consent management |
| Technical / Log Data | 12 months | Security monitoring |
Upon expiry of the applicable retention period, jilibo will securely delete or anonymize your personal data. Where anonymization is not technically feasible, data will be securely destroyed in accordance with industry-standard data disposal practices.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilibo. You may exercise any of these rights by contacting our Data Protection Officer (DPO) as described in Section 13.
Request a copy of the personal data jilibo holds about you, along with information about how it is being used.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Withdraw consent for processing activities based on consent (e.g., marketing) at any time, without affecting the lawfulness of prior processing.
jilibo will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. We may need to verify your identity before processing your request. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
jilibo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:
Your Role in Security: While jilibo takes extensive measures to protect your data, you also play an important role. Use a strong, unique password for your jilibo account, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately.
jilibo is strictly an adult platform. In accordance with Philippine gaming regulations, jilibo is only available to individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under the age of 21.
During registration, all users are required to confirm their age and submit to identity verification. Where jilibo discovers or has reason to believe that a registered account belongs to an individual under 21 years of age, the account will be immediately and permanently closed, all gameplay will be voided, and any deposited funds will be returned to the original payment source after deducting applicable processing fees.
If you are a parent or guardian and believe that your child has registered an account on jilibo, please contact our Data Protection Officer immediately at the contact details provided in Section 13. We will investigate and take appropriate action without delay.
jilibo primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and KYC verification partners — may process data in other countries.
Where personal data is transferred outside the Philippines, jilibo ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:
You may request further information about the specific safeguards in place for any international transfer of your personal data by contacting our DPO.
jilibo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how jilibo protects your personal data. Your continued use of jilibo after the effective date of any amendment constitutes your acceptance of the revised Policy.
If you do not agree with any changes to this Policy, you may request account closure by contacting our support team. Any personal data collected prior to the policy change will continue to be handled in accordance with the version of the Policy in effect at the time of collection, to the extent required by law.
jilibo has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below.
When contacting the DPO, please include your registered account username and a clear description of your privacy-related query or request. Our DPO will acknowledge receipt within three (3) business days and provide a substantive response within thirty (30) days.
If you are not satisfied with jilibo's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through its official channels.
Now that you know how jilibo protects your personal data, you can play with full confidence. Your information is safe, your rights are respected, and your privacy is our priority. Join thousands of Filipino players who trust jilibo every day. For players 21 and above only.
21+ only | Play Responsibly | Protected under RA 10173