Frequently Asked
Questions

The minimum deposit at jilibo is ₱100 for most payment methods including GCash and PayMaya. For bank transfers, the minimum may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by jilibo, though your bank or e-wallet provider may impose their own daily transaction caps. Always check your GCash or Maya wallet limits if you plan to make larger deposits.

Deposits via GCash and PayMaya are typically credited to your jilibo account instantly or within a few minutes. Online bank transfers (InstaPay / PESONet) are usually credited within 15–30 minutes for InstaPay and up to 1 business day for PESONet. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number and a screenshot of the successful transfer confirmation.

jilibo does not charge any fees on deposits made through GCash, PayMaya, or major Philippine banks. However, your payment provider may apply their own service charges — for example, some banks charge a small fee for InstaPay transfers. We recommend checking your bank or e-wallet's fee schedule before initiating a transfer. Any fees charged by third-party providers are outside jilibo's control.

Processing times depend on your chosen withdrawal method:

• GCash / PayMaya: 1–3 business hours
• BPI / BDO / Metrobank (InstaPay): 1–6 business hours
• Bank Transfer (PESONet): 1–2 business days

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. jilibo processes all withdrawal requests in the order they are received. You will receive an in-app notification once your withdrawal has been approved and sent.

Common reasons for withdrawal rejection include:

• KYC verification not yet completed or documents pending review
• Active bonus wagering requirements not yet fulfilled
• Withdrawal amount exceeds your available balance
• Bank account name does not match your verified jilibo account name
• Suspicious activity flag triggered by our security system

If your withdrawal was rejected, you will receive a notification with the specific reason. Contact our 24/7 live support team if you need further clarification or assistance resolving the issue.

For security and anti-money laundering compliance, jilibo requires that withdrawals be made to the same payment method used for deposits wherever possible. If you need to withdraw to a different account — for example, if your GCash number has changed — please contact our support team to update your payment details. Additional verification may be required before the change is approved.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw the winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

jilibo's Rewards program automatically credits loyalty points to your account every time you place a real-money bet. Points accumulate based on your wagering activity and can be redeemed for bonus credits, free spins, or exclusive prizes. Visit the Rewards page to check your current points balance, see available redemption options, and track your progress through the loyalty tiers. Higher tiers unlock better rewards and faster point accumulation rates.

Yes, you can forfeit an active bonus from your account dashboard under Bonuses & Promotions. However, please note that forfeiting a bonus will also remove any winnings generated from that bonus that have not yet met the wagering requirements. Your original deposit amount (excluding bonus funds) will remain in your account. If you are unsure whether to forfeit a bonus, contact our support team for guidance before making a decision.

Yes. All games on the jilibo platform use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. Live casino games are streamed in real time from professional studios with trained dealers, providing an additional layer of transparency and authenticity.

Absolutely. jilibo is fully optimized for mobile play. You can access the complete game library directly through your mobile browser — no app download required. The platform is compatible with both Android and iOS devices. For the best experience, we recommend using an updated version of Chrome or Safari and a stable internet connection. Whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines, jilibo plays smoothly on your smartphone.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a large number of spins. RTP is calculated over millions of rounds and does not guarantee individual session results. Each game's RTP is listed in its information panel within the game lobby. jilibo's slot portfolio averages an RTP of 95%–97% across most titles.

If you suspect that someone has accessed your jilibo account without your permission, take these steps immediately:

1. Change your password right away via the login page.
2. Contact our 24/7 live support team to flag the suspicious activity.
3. Request a temporary account lock while the issue is investigated.
4. Check your registered email and mobile number for any unauthorized changes.

jilibo's security team will investigate and respond promptly. Never share your password or OTP with anyone — jilibo staff will never ask for your password.

Yes. jilibo supports SMS-based two-factor authentication (2FA) for all accounts. When enabled, you will be required to enter a one-time PIN sent to your registered mobile number each time you log in from a new device or browser. We strongly recommend enabling 2FA from your account security settings to add an extra layer of protection against unauthorized access. This is especially important if you use jilibo on shared or public devices.

If you feel that gambling is negatively affecting your life, jilibo's self-exclusion tool allows you to block access to your account for a chosen period — from 30 days up to permanent exclusion. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion and select your preferred duration. Once activated, the exclusion cannot be reversed until the chosen period has elapsed. During self-exclusion, you will not receive any promotional communications from jilibo.

The minimum legal age to register and play at jilibo is 21 years old, in accordance with Philippine gambling laws. Age verification is a mandatory part of the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds will be handled in accordance with our Terms & Conditions. jilibo takes underage gambling prevention seriously and uses identity verification technology to enforce this requirement.

Some warning signs that gambling may be becoming a problem include:

• Spending more money or time gambling than you intended
• Chasing losses by placing bigger bets to recover money
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Lying to family or friends about your gambling activity

If any of these apply to you, we strongly encourage you to use jilibo's self-exclusion tools and seek professional support. Visit our Responsible Gaming page for resources and guidance.